Web technician

Web technicians are the “go to” experts whenever anything goes wrong with a website on the Internet or a company’s intranet.

Connected to:

  • LAN administrator
  • Server administrator

Snapshot

Web technicians are responsible for the hardware and software on web servers that support websites on the Internet and a company’s intranet. They respond quickly to operational problems as well as provide routine maintenance and monitoring to ensure websites are operating at optimal levels. Web technicians and computer operators are similar professions but their areas of focus set them apart. The computer operator specializes in computer networks while the web technician focuses on the Internet and intranet.

Duties and Responsibilities:

  • Provide support for hardware and software on web servers.
  • Maintain, upgrade and install hardware and software.
  • Propose and implement solutions to website malfunctions or problems encountered by users.
  • Ensure quality of products and services according to standards, processes and procedures.
  • Ensure optimization of network performance and operation.
  • Organize and edit websites.
  • Provide support to users about different tools or software.

For People Who

  • Know and understand the programs and software used by businesses.
  • Understand computer systems and their environment.
  • Understand the physical infrastructure such as wiring and connectors.
  • Are resourceful and can work independently.
  • Are accountable.
  • Manage stress well.
  • Are skilled in interpersonal relations.
  • Are well organized.
  • Have excellent communications and listening skills.
  • Have skills in oral and written communications in French and English.
  • Are diplomatic and customer focused.

Education Pathways

College diploma in computer systems.

Experience

In general, companies are looking for candidates with two years experience or less for web technician roles. These roles are entry-level but once employed within this function, web technicians move to senior positions as they gain more experience.

Median Salary

$ 50 000
Source: Emploi Québec, Information on the labor market

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